Do I have to pay Belgian taxes or V.A.T.?
Payment in advance and the confidence?
Complains and after selling service?
| How do I have to pay? 1) In case we have to ship the stone by insured transport (airmail) When we receive your order by the order-form, we send you a "pro-form" invoice with the totale amount is $US. You will give you a personal Follow-up page with your own code. From that moment, you only can pay us in USD by banktransfert to our company-account : DAEMS BVBA Stationsstraat 80 B 2230 Ramsel Belgium Details of our bank = Fortis Bank Stationsstraat 6 2230 Ramsel Belgium We can not accept personal cheque or on-line Visa,MasterCard or Am.Express for security raisons. 2) In case you want to pick up the stone in our office : A cash payment is only allowed for a maximum amount of 15.000 EUR or the equivalent in USD. You always be asked for your passport or identity-card, conform at the Belgian rules of money laundry. All payments above 15.000 EUR or the equivalent in USD have to be transfered on our company-account before collecting the diamond in our office. DAEMS BVBA Stationsstraat 80 B 2230 Ramsel Belgium Details of our bank = Fortis Bank Stationsstraat 6 2230 Ramsel Belgium We also accept Visa and MasterCard. |
| How do
I order a diamond? You can order your diamond(s) by : 1) Filling in the order form 2) Fax your order to our office, faxnumber +32 (0)16 69.63.92 3) If you prefer to call us , phone office +32 (0)16 69.91.00 and ask for Marc Daems. We only can reserve a stone from our stocklist four day's in case you're intrested. If we don't receive your order in this periode, we can't promise that the stone will be still available. In case you order a stone with the order-form, the payment should arrive within the week following of the order-date.
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| How
much are the transportcosts? The total of transportcost depends of the total amount of your order and your location/country. This total service of transport includes also insurance, airfreight and all documents for the customs Diamond Office Belgium. When we know the total amount of your order, we will send you the exact transportcosts. All local fees such as local importcost and local taxes (if their are in your country) are never included and have to be paid always by the client or buyer. Click here to calculate your transportcosts and/or local user fee if you're living in the US.
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| Do I have to pay Belgian taxes or V.A.T.? On our database of diamonds, their is no tax or VAT included. 1) Transport by airfreight for European buyers. If you're an Europeen citizen and you're a privat customer, than you will have to pay the Belgian V.A.T. which is 21%. This tax will be added on the invoice. If you're from Europe and you are a professional dealer or jeweller, no V.A.T. or taxes will be added. We only need your valid V.A.T. number of your company. 2) Own transport by the European buyers. If you're from Europe and you're a private customer, you will COLLECT and PAY (*) the diamonds in our office, the Belgian VAT will always be added. For professionals, VAT will not be added, as far as we get your valid VAT-number. (*) Cash payments only below 15.000 EUR or equivalent in USD. 3) Transport by airfreight for all outside countries. No V.A.T. or local taxes will be added. In cause you're a private customer, ask local customs if their are import-taxes to pay. All depends from which country you are. For the US, their is a small user fee to pay by arrival. Click here to check it out. 4) Own transport by overseas and not-European buyers. If you're a non-European buyer, professional or private customer, you will COLLECT and PAY(*) the diamonds in our office, you don't have to pay the belgian V.A.T. when you sent us back the invoice with the stamp of an European custom office. We will pay you back the amount of the VAT. (duty free) (*) Cash payments only below 15.000 EUR or equivalent in USD. |
| When
do I receive my order? At the moment we receive your banktransfert, we send you a confirmation of the payment by Email. Your order will be shipped on Thuesday or Thursday after the reception of the payement by insured airmail.(if we receive the payment on Friday, the shipment will leave on Thuesday). You will receive your package within two till three workday's. ( the week-end not included) To follow-up your package, we will provide you a tracking number of Malca-Amit, so you can follow your package on-line.
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| How do
I receive my order? Your order will be sent through insured airmail by Malca-Amite. If your country has a Malca-Amit headoffice, it will be sent to you by a local carrier such as Fed-ex, UPS or another available carrier. If not, we sent your order by airfreight till the airport in your area. (for example, if you are living in India, Australia, U.A.E, you have to collect your order at the airport) This package will contain an iron box with your sealed stone(s), the original certificate, the invoice and the transportdocuments.
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| Complains or after selling service? If you have a complain about deliveringtime, documents, invoice or other kind of complains, please contact our office by fax +32 (0)16 69 63 92 , by Email at daems@daems.com or on our hot-line 24/24 hr. +32 (0)475 26 47 15 We will help you immediately.
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| Payment in advance and the confidence? How can I trust a payment in advance without knowing with who I'm dealing with ? Indead, this is a matter of confidence, and this confidence we can give you ! Our company is already founded in 1927 and we're known in the diamond-business in Belgium more than 70 years. Being member of the diamondbourse in Antwerp, we offer you our guest-book where you not only can read some positive messages from our customers, but we also give you their addresses and email, so you're able to contact these people to ask their experiences with our company. This way of working gives us the possibility to enlarge the confidence also to you so we can work on a fair base with your company.
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| Return
Policy and guaranty We only work with full certified stones. The certificates are from HRD (High Council of Diamonds Antwerp) or from IGI (International Gemmological Institute Antwerp). For this raison there never will be a problem concerning colour, clarity, finishgrade or proportions. You always will get the certificate by fax or email before you order the stone. From the moment you order the stone, we only accept it as a inconvertible order. If for any raison, the stone and/or the certificate makes a difference in any of its proportions, we will refund the stone completely.
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| Some
misunderstanding's Is 'AGS-ideal cut' or Tolkovsky cut better then a very good cut of HRD or GIA ? "GIA had done some study about diamond proportions in Fall 1998 and found that this Tolkovsky or AGS-ideal cut was not necessarily the one that had the most brilliance" http://www.professionaljeweler.com/archives/articles/1999/jan99/0199dg.html Even the GIA president Boyajian questioned the table proportions used by AGS and said: "by our method of calculating brilliance, a 59 percent table is more brilliant than a 53 percent table." If the president of the GIA isn't even sure about table percentage, why should I think a table should be less than 58%? http://www.tradeshop.com/master/table_brillant.html GIA Study Finds Many Paths to "Ideal"
December 1998 Click
for more professional information regarding ideal cut. |