How do I have to pay?

1) In case we have to ship the stone by insured transport (airmail)

When we receive your order by email or through the order-form, we send you a "pro-form invoice" with the total amount in $USD.
From that moment, you only can pay us in USD by banktransfer to our company-account :

DAEMS BVBA Stationsstraat 80 B 2230 Ramsel Belgium
IBAN BE96 2300 1886 5005
SWIFT BIC GEBA BE BB

Details of our bank = BNP-Parisbas Fortis Bank Stationsstraat 6 2230 Ramsel Belgium
We do not accept Visa, MasterCard or personal cheque.

2) In case you want to pick up the stone in our office :

From 2014, the Belgian Law allow us to accept a cash payment for a maximum amount of 3.000 euro or the equivalent in USD.
You always be asked for a copy of your passport or identity-card, conform to the Belgian Law against money laundry.
All payments above 3.000 EUR or the equivalent in USD have to be paid by banktransfer to our company-account before collecting the diamond in our office.

DAEMS BVBA Stationsstraat 80 B 2230 Ramsel Belgium
IBAN BE96 2300 1886 5005
SWIFT BIC GEBA BE BB

Details of our bank = BNP-Parisbas Fortis Bank Stationsstraat 6 2230 Ramsel Belgium
We do not accept Visa, MasterCard or personal cheque
 

How do I order a diamond?

You can order your diamond(s) by :

1) the order form or by email.

2) fax your order to our office +32 (0)16 69.63.92

3) call us +32 (0)16 69.91.00 and ask for Marc Daems.

We only hold a stone from our stocklist 4 days in case you're intrested. If we don't receive your order in this period,
we can't promise that the stone will be still available. In case you order a stone with the order-form, the payment
should arrive within the week following to the order date.
 

How much are the transportcosts?

The amount of transport and insurance depends of the total amount of your order and your location.
This service includes the insurance, airfreight and all documents of the customs Diamond Office Belgium.
When we know the total amount of your order, we will send you the exact amount of transport/insurance..
All local fees such as local importcost and local taxes (if their are in your country) are never included
and have to be paid always by the buyer.

Do I have to pay Belgian taxes or VAT.?

Our prices on our pricelist do not include fees or VAT.

1) Transport by airfreight for European buyers.
If you're an Europeen citizen and you're a privat customer, than you will have to pay the Belgian VAT. which is 21%.
This tax will be added on the invoice. If you're from Europe and you are a professional dealer or jeweller, no VAT.
or taxes will be added. We only need your valid V.A.T. number of your company.

2) Personal transport by the European buyers.
If you're from Europe and you're a private customer, you will COLLECT and PAY (*) the diamonds in our office, the Belgian VAT
will always be added. For professionals, VAT will not be added, as far as we get your valid VAT-number.
(*) Cash payments only below 3.000 EUR or equivalent in USD.

3) Transport by airfreight for all non-European countries.
No V.A.T. or Belgian taxes will be added. Ask your customs if import taxes are due upon arrival.
Import taxes depend on the country of arrival. For the US, their is a small user fee to pay by arrival.

4) Personal transport overseas for not-European customers.
If you're a non-European buyer (professional or private), you will COLLECT and PAY(*) the diamonds in our office,
we refund you the Belgian VAT. All you need to do is to sent us back the original stamped invoice of an European Custom office.
(*) Cash payments only below 3.000 EUR or equivalent in USD.
 

When do I receive my order?

At the moment we receive your banktransfer, we send you a confirmation of the payment.
We do ship twice a week (Tuesday - Thursday).
You will receive your package within two or three workdays.
To follow-up your shipment, we will provide you a tracking number of the courier (Malca-Amit/FedEx/DHL).

How do I receive my order?

Your order will be sent through insured airmail by Malca-Amit. (http://www.malca-amit.com)
If your country has a Malca-Amit headoffice, it will be sent to you by a local courier such as FedEx,
UPS or another available courier. If not, we sent your order by airfreight till the airport in your area.
(for example, if you are living in India, Australia, U.A.E, you have to collect your order at the nearest airport)
This package will contain an iron box with your sealed stone(s), the original certificate, the invoice
and the transport documents.
 

Complains or after selling service?

If you have a complaint about delivery, documents, invoice or other kind,
please contact our office by fax +32 (0)16 69 63 92 , by email at info@antwerpdiamonds.be or
cell-phone +32 (0)475 26 47 15, we will help you instantly.

Payment in advance and the confidence?

How can you trust a payment in advance without knowing with who you are dealing with ? Indead, this is a matter of confidence,
and this confidence we can give you ! Our company is already founded in 1927 and we're known in the diamond business in
Belgium more than 80 years. Being member of the Diamond Exchange of Antwerp, we offer you our guestbook where you not only
can read some comments from our customers, but we also can give you their address and email, so you're able to contact
them and ask their experience with our company. This way of working gives us the possibility to enlarge
the confidence so we can work on a fair base with you.

Return Policy and guarantee

We only sell natural certified diamonds ! The certificates are made by HRD (High Council of Diamonds Antwerp) ,
IGI (International Gemological Institute Antwerp) or GIA (Gemological Institute of America)
For this raison, there never will be a problem concerning color, clarity, finish grade or proportions.
You always will receive a copy of the certificate by fax or email before you order/pay the stone.
At the moment you agree and accept this certificate, we only accept it as a inconvertible order.
If for any reason, the stone and/or the certificate makes a difference in any of its proportions,
we will refund the stone completely.